Privacy Policy
We respect your privacy as a funder, donor, supporter, and/or user of our website. We are strongly committed to keeping any personal information we obtain from you or about you secure and to being transparent about the ways in which we use it.
Updated March 26, 2025 15 min read
This Privacy Policy is intended to help you understand the types of information we gather and cookies we use when you use our services. It describes our practices for protecting, using, and sharing such information, and the choices you have regarding use.
CHATS, including its affiliates and subsidiaries (collectively referred to as “CHATS,” “we,” “our,” or “us”), provides this Privacy Notice (“Notice”) to explain how we collect, use, and share your information. This Notice applies to data collected both offline and through our products or services, including when you access the CHATS platform, mobile applications, or use any other related services (collectively, the “Services”).
Before accessing or using the Services, please review this Notice carefully. By using any part of the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described. To the extent permitted by law, this Notice is legally binding.
If you have any questions about how we use your personal information and how we comply with our responsibilities, please contact us as follows:
This Notice does not cover the privacy practices of:
These entities may handle your data independently, and their practices are subject to their own privacy policies. CHATS is also not responsible for data processed when acting as a “processor” or “service provider” on behalf of third parties. In such cases, you should consult the relevant third-party privacy policy to understand how your information is handled.
Convexity Humanitarian Aid Transfer Solution CHATS is a solution developed by Convexity Technologies Ltd a company based in Nigeria to provide humanitarian solutions. Our services are operated in Nigeria and as such the personal information we collect will be transferred to us, and there are aspects of this Policy that only apply when we are required to comply with specific laws e.g. the European data protection law, the General Data Protection Regulation (“GDPR”). If you are interacting with us from the EU, EU data protection law is likely to apply.
We collect information through various channels, including data you provide directly to us, data collected from other sources, and data automatically collected when you interact with the Services.
You may provide us with information in several ways, including when you:
Account Information: Your name, email address, phone number, country, postal code, and any additional data you choose to provide (e.g., profile picture). If you are registering as an organization, additional details such as your organization's name, role, tax ID, and nonprofit status may be collected.
Fundraiser Information: Information related to your fundraiser, including titles, categories, goals, images, videos, and descriptions.
Financial Information: Payment information (e.g., for donations or withdrawals) is processed by third-party payment processors, who may collect personal data for fraud prevention and service improvements. CHATS does not store or access your financial data.
When you make a donation to us via a third party, they may provide us with details of your donation and, where you have given that third party permission, they may share with us other personal information such as your name, location, mailing address, and contact details.
Public and Private Communications: Comments, feedback, or notes you post through the Services may be public by default. Public posts will be visible to other users, so please be cautious when sharing sensitive information.
Sensitive Information: You may choose to provide sensitive information (e.g., political opinions, race, ethnicity, health data) related to your fundraiser. By doing so, you consent to the public availability of this information and acknowledge your responsibility to obtain the appropriate consent when sharing data about third parties.
Customer Support Interactions: Information provided during customer service interactions (e.g., chat transcripts) may be stored. We request that you avoid sharing sensitive personal or financial information unless required.
We may collect data from third-party sources, including:
Social Media Accounts: If you link your social media accounts (e.g., Facebook, X) or use features like YouTube video uploads, we may access information (e.g., name, photo) based on your privacy settings. CHATS is not responsible for the privacy practices of these third-party platforms, and their data handling is governed by their own privacy policies.
For identity verification and fraud prevention, we may partner with vendors to collect biometric data (e.g., scans of government-issued IDs). With your consent, these vendors may use facial recognition technology to verify your identity. CHATS does not store or maintain biometric data, which is governed by the retention policies of our vendors.
We use the information we collect for the following purposes:
As a matter of policy we will not sell or share personal information about you to third parties in ways different from what is disclosed in this Privacy Policy. However, we may disclose your personal information:
We may share your personal information in the following circumstances:
Except in the cases listed above, we will generally inform you and, where necessary, seek your consent before sharing your personal information with third parties.
We implement security measures designed to protect your information from unauthorized access, disclosure, or destruction.
All personal information is stored securely. We endeavor to protect your personal information and employ both appropriate technical and procedural methods, such as commercially reasonable administrative, technical, and physical safeguards against accidental or unlawful destruction or loss, or unauthorized disclosure, access or use.
To prevent unauthorized access to data we have a number of security protocols, internal policies, and technologies. These include website SSL encryption, password management, multi-factor authentication, and other techniques.
Please be aware that, despite our best efforts, no security measures are perfect or impenetrable and any transmission of personal information is at your own risk and we do not guarantee the absolute security of your information.
We may update this Notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting the updated Notice on our platform and indicating the date of the update.
If you have any questions about this Privacy Notice or how your information is handled, please contact us
When you interact with CHATS through our Services, we automatically receive and store certain information from devices that you use to access the Services such as your IP address, location and essential cookies. This information is collected passively by using various technologies and includes the type of Internet browser or mobile device you use, any website from which you have come to the Services, your operating system, and inferred location data through an IP address that identifies the city and state where you logged into the Services. CHATS either stores such information itself or such information is included in databases owned and maintained by CHATS, and/or its agents or vendors.
When you use the Services to organize a fundraiser, the Services may require that you provide your postcode/zip code, city or town, and state or province of residence. Please keep in mind that other users of the Services can view your postcode/zip code, city or town, and state or province of residence in connection with the fundraiser. If you install our mobile application, we may ask you to grant us access to your mobile device's precise geolocation data. If you grant such permission, we may collect information about your precise geolocation, and we may use that information to improve the Services, such as providing you with location-based features (e.g. to prepopulate your post code/zip code or to identify fundraisers near you). We also use your location information as described in this Notice, such as described above under “Device & Usage Information”, and in an aggregate way, as described below in the “Aggregated Data” section. You may opt out of providing your geolocation information in your device's settings.
We and our vendors collect cookies for use on the Services, if we are unable to collect your information, we may not be able to provide you with the Services or assist you with your questions.
CHATS uses the information collected from the Services in a manner that is consistent with this Notice. We may use the information that you provide (or otherwise permit the Services to access) for the following purposes:
We may combine information that we collect from you through any or all of the Services with information that we obtain from other sources. For example, we may compile information from a variety of sources to generate inferences about you, such as inferences about your likely interests in making charitable or other donations and the potential size of such donations, starting peer-to-peer fundraisers, signing up for recurring donations or other similar indicators.
We may also aggregate and/or de-identify information collected through the Services. We may use and disclose de-identified or aggregated data for any purpose, including, without limitation, research and marketing purposes.
We may communicate with you regarding your CHATS account by SMS, MMS, or text message. For example, when setting up your CHATS account, if you click “Send code” by “Text Message,” you agree to receive automated and nonautomated text messages related to your account from or on behalf of CHATS at the phone number provided. You can reply STOP to such text messages to cancel, except for automated text messages related to the security of your account. Message frequency will vary. In the event you change or deactivate your mobile telephone number, you agree to promptly update your CHATS account information to ensure that your messages are not misdirected. Please note that your wireless service carrier's standard charges, message and data rates, and other fees may apply where you access the Services through a mobile device. In addition, downloading, installing, or using certain Services on a mobile device may be prohibited or restricted by your carrier, and not all Services may work with all carriers or devices.
We may also employ machine learning and other analytics that make inferences about some characteristics of our users. We use these tools to tailor emails to you, to show and prioritize causes, fundraisers, and pages we think you'll be interested in, to protect you and your account from misuse, and make suggestions about how much you may want to fundraise or donate.
There are certain circumstances in which we disclose information collected about you with certain other parties without further notice to you, as set forth below.
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, similar event, or steps taken in anticipation of such events (e.g., due diligence in a transaction), user information may be part of the reviewed and transferred assets.
We disclose your personal information among the CHATS entities, including our affiliates and subsidiaries, for purposes consistent with this Notice, such as to provide our Services, including hosting; marketing, and publicizing fundraisers; providing you with customer support; administering funds in connection with fundraisers; preventing fraud and misuse; authenticating donors; sending you communications; improving Services offered by the various CHATS entities and conducting the other activities described in this Notice.
CHATS contracts with other companies to help us perform certain business-related functions, and we provide access to or disclose your information with these companies so they can perform services for us. Examples of such functions include marketing, mailing information, data storage, security, identity verification, fraud prevention, payment processing, preventing fraud and misuse, legal services, and database maintenance.
We may transfer, disclose to, and preserve your information for courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to:
We may disclose your information to Organizers, which may or may not be the same as the Beneficiaries of the fundraiser. For example, if you donate to a fundraiser for an individual, we may disclose your name and donation amount to the Organizer who may in some instances also be the Beneficiary. Likewise, if you donate to a nonprofit through, you direct us to disclose your donation, contact information and any other information you provide to the applicable nonprofit.
Organizers may create fundraisers designating a nonprofit organization as a Beneficiary. Where a nonprofit organization is designated as the Beneficiary, that nonprofit organization may access certain information about the Campaign Organizer and donor information, including the donor's name, email address, donation amount, date of transaction, transaction identification number, and name of the campaign. CHATS contractually requires the nonprofit organization to use such information solely to communicate with you about your donation and for legal and auditing requirements. CHATS may authorize nonprofit organizations to process your information for other purposes (such as marketing) if you opt-in to that processing.
Third Party and their Vendors/Partners may power the donation pages and other activities, such as event hosting for Clients. If you donate to a nonprofit through a -powered webpage, you direct us to disclose your donation and contact information to the applicable nonprofit, and such information shall also be subject to the privacy policies and practices of that Third party. The Third party may also direct us to further disclose your personal information to others such as CRM tools or other integration partners used by the relevant Third Party. We may also disclose certain information about you, such as information about your interests and donation preferences, to the Third Party who may use such data for their fundraising and marketing operations.
Anonymous” Donations Limited to Public Activity Feeds: If you selected not to be named publicly on the public fundraiser pages on the Services, while your donation will be designated as “anonymous” on the public activity feed, your name and other information may still be visible to the Third Party, Organizer, any of their team members and the Beneficiary, and will be otherwise processed in accordance with this Notice.
In certain situations, we may disclose your information when you consented to the disclosure of your information. For example, we may partner with third party organizations to arrange for specific fundraisers. If you consent to our providing your contact information to a specific partner, we will disclose the following information with the partner organization: your name, email address and other information you have provided in connection with your donation to the specific fundraiser. Additionally, with the applicable Organizer's or Beneficiary's consent, we may provide their personal information to journalists and media to help amplify a campaign.
We aggregate, anonymize and/or de-identify information collected actively or passively about you so that the information no longer relates to you individually. We then use that data for various legally permissible purposes, including but not limited to our research on our customer demographics, interests and behavior. We also disclose this information with our affiliates, agents, business partners, research facilities or other third parties.
We provide your information to other users of our Services if you choose to make your information publicly available in a publicly accessible area of the Services, such as in your fundraiser through your donations or in the comments.
Please be advised that some information you provide may be publicly accessible, such as information posted in forums or comment sections. When you launch a fundraiser, you make certain information publicly available and thus not protected by certain data protection laws. We also collect information through forums and communities, surveys and customer support communications, your communication to us of ideas for new products or modifications to existing products, feedback, and other solicited or unsolicited submissions (collectively, with publicly-accessible information, “Volunteered Information”). Subject to applicable law, by sending us Volunteered Information, you further agree that we are under no obligation of confidentiality, express or implied, with respect to the Volunteered Information. This Volunteered Information section shall survive any termination of your account or the Services.
We may use third-party web analytics services on the Services, such as those of Google Analytics. These vendors use the sort of technology described in the “Information That is Passively or Automatically Collected” section above and in our to help us analyze how users use the Services, including by noting the third-party website from which you arrive. The information collected by such technology will be disclosed to or collected directly by these vendors, who use the information to evaluate your use of the Services. We also may use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for web analytics, you may install the Google Analytics Opt-Out Browser Add-on.
We may allow third-party advertising networks to place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of the Services in order to (a) inform, optimize, and serve marketing content based on past visits to our website and other online services and (b) report how our marketing content impressions and interactions with these marketing impressions are related to visits to our online services. We may also allow other unaffiliated parties (e.g., ad networks and ad servers such as Google Analytics) to serve tailored marketing to you and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Services. Those parties that use these technologies may offer you a way to opt out of targeted advertising as described below. You may receive tailored advertising on your computer through a web browser. Cookies may be associated with de-identified data linked to or derived from data you voluntarily have submitted to us (e.g., your email address) that may be disclosed to a vendor in hashed, non-human-readable form.
If you are interested in more information about tailored advertising and how you can generally control cookies from being put on your computer to deliver tailored marketing, you may visit the Network Advertising Initiative's (“NAI”) Consumer Opt-Out Link, the Digital Advertising Alliance's (“DAA”) Consumer Opt-Out Link, and/or the European Interactive Digital Advertising Alliance to opt-out of receiving tailored advertising from companies that participate in those programs. To exercise choices about how Google personalizes Display Advertising or to customize Google Display Network ads, you can visit the Google Ads Settings page. Please note that to the extent advertising technology is integrated into the Services, you may still receive advertising content even if you opt out of tailored advertising. In that case, the advertising content may not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. If your browsers are configured to reject cookies when you visit these opt-out pages, or you subsequently erase your cookies, or use a different computer or change web browsers, your opt-out may no longer be effective.
Our Services are not designed for use by individuals under the age of 18, please do not use the Services and/or submit any information through the Services. If you have reason to believe that a child under the age of 18 has provided personal information to CHATS through the Services, please contact us at ______ and we will delete that information from our databases to the extent required by law.
Moreover, if you provide us with information about children under the age of 18, you acknowledge and agree that either you are the child's parent/legal guardian or you have the authority and consent of the child's parent/legal guardian to create a campaign/fundraiser and for us to access, disclose, and use the relevant data.
The Services can contain links to other web sites not operated or controlled by CHATS (the “Third-Party Sites”). The policies and procedures we described here do not apply to the Third-Party Sites. The links from the Services do not imply that CHATS endorses or has reviewed the Third-Party Sites. We suggest contacting those sites directly for information on their respective privacy policies.
We may hold your information we have collected in paper and/or electronic form. While no organization can guarantee perfect security, CHATS has implemented and seeks to continuously improve technical and organizational security measures to protect the information provided via the Services from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
We retain your information for as long as we deem necessary for the purpose for which that information was collected and for our legitimate business operations; provided, however, that your information is only retained to the extent permitted or required by applicable laws. When determining the retention period for your information, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our products or services, the impact on the Services we provide to you if we delete some information about you, mandatory retention periods provided by law, and any applicable statute of limitations.
CHATS is a global organization headquartered in Nigeria, and we may process your information in various countries, CHATS has implemented appropriate cross-border transfer solutions, to provide adequate protection for transfers of certain personal data and is compliant with the GDPR and other globally accepted data protection protocols.
The Services are hosted in Nigeria. Please be aware that your information may be transferred to, stored, and processed in Nigeria and other locations where our servers and personnel are located, and our central database is operated. The data protection and other laws of other countries might not be as comprehensive as those in your country, and data may be accessible to law enforcement and national security authorities under certain circumstances.
We offer you certain choices regarding the collection, use, and disclosure of information about you.
Account Information. You may have the ability to create an account in the Services. You may verify, correct, update, or delete certain of your information through your account profile page.
Marketing Communications. Each email marketing communication we send you will contain instructions permitting you to “opt out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us at the email address or mailing address set forth under. If you opt out of receiving marketing communications or other information we think may interest you, we can still send you certain emails about your account or any Services you have requested or received from us.
Cookies and Analytics. You can opt out of certain cookie-related and analytics processing by following the instructions in this Notice.
Rights to Information About You. Your local law may provide you with certain rights with respect to your information. Depending on your jurisdiction, you may request that we:
Please note that certain information may be exempt from such requests under applicable law. For example, we may retain certain information for legal compliance and to secure our Services. We also may need certain information in order to provide the Services to you; if you ask us to delete it, you may no longer be able to use the Services.
You also have the right not to be discriminated against (as provided for in applicable law) for exercising your rights.
You may also have the right to opt out of sales of your personal information, or the processing of your personal information for targeted advertising. To opt out of any future targeted advertising we may offer, please use the tools described in the section above on Online Analytics and Tailored Advertising, or in our policy. We may “sell” information about you to certain partners such as nonprofit organizations to help them understand your likely interests in making charitable or other donations, the potential size of such donations, or your interests in starting peer-to-peer fundraisers, signing up for recurring donations or other similar indicators. To opt out of “sales” of your personal information that do not involve cookies or other online tracking technologies, please email us.
If you would like information regarding your rights under applicable law or would like to exercise any of them, contact us at the email address or mailing address set forth under. For your own privacy and security, at our discretion, we may require you to provide your identity before providing the requested information. To protect your privacy and security, we take reasonable steps to verify your identity and requests before granting such requests. If we are unable to verify your identity, we may be unable to respond to your requests.
Depending on applicable law, if we deny your request, you may have the right to appeal our decision to deny your request. We will provide information about how to exercise that right in our response denying the request.
If you are located in Europe, our legal grounds for processing your information may be as follows:
We transfer your personal data to third countries subject to appropriate safeguards, such as standard contractual clauses.
However, we encourage you to contact us first, and we will do our very best to resolve your concern.
Your access to and use of the Services is subject to CHATS's Terms of Service and such other terms, which may be made available to you in connection with your use of the Services.
CHATS reserves the right to update or modify this Notice at any time and from time to time. We will notify you of any material updates or changes we make to this Notice. If you disagree with our revisions to the Notice, you can deactivate your account or discontinue the use of our Services. Please review this Notice periodically for any updates or changes to this Notice.
By using the Services after any such update or modification, you acknowledge that you have read and understood the terms of the Notice as updated or modified.
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